Industrial Pump Repair Quote Form: Fields That Help Before Technical Review

Overview

A good pump repair RFQ should help the technical team answer:

It should not make the website the pump engineer.

• Which pump?
• Which application?
• What fluid?
• What duty?
• What is the customer observing?
• Field or shop?
• Repair, rebuild, parts or replacement?
• How urgent is the problem?

Field 1: Company and requester

Collect:

• company;
• name;
• role;
• work email;
• phone.

Field 2: Facility location

Useful for field-service territory and shipping/shop coordination.

Field 3: Request type

Options can include:

• pump repair;
• rebuild;
• field service;
• new/replacement pump;
• parts;
• alignment;
• preventive maintenance;
• technical support;
• not sure.

Field 4: Pump brand

Strong high-value field.

Always include Other / Unknown.

Field 5: Model

Optional.

Field 6: Serial number

Optional.

Field 7: Pump type

Possible choices:

• centrifugal;
• vertical turbine;
• submersible;
• positive displacement;
• diaphragm;
• gear;
• slurry;
• vacuum;
• not sure.

Field 8: Application / industry

Examples:

• chemical processing;
• manufacturing;
• water/wastewater;
• food;
• mining;
• oil and gas;
• power;
• municipal;
• other.

Field 9: Fluid

Prompt:

What fluid or product does the pump handle?

Keep the answer customer-reported.

Field 10: Temperature

Optional where application matters.

Field 11: Flow

Ask for GPM or other known flow.

Allow Not sure.

Field 12: Pressure / head

Ask for known pressure or head.

Do not convert the form into a sizing calculator.

Field 13: Motor information

Optional:

• HP/kW;
• voltage;
• speed if known.

Field 14: Operating schedule

Useful choices:

• continuous;
• multiple shifts;
• daily;
• intermittent;
• standby;
• unknown.

Field 15: Customer-reported symptom

Examples:

• low flow;
• low pressure;
• seal leak;
• vibration;
• noise;
• overheating;
• repeated bearing failure;
• motor trips;
• corrosion/wear;
• no start.

Field 16: Field vs shop

Options:

• field service preferred;
• shop repair/rebuild;
• either;
• not sure.

Field 17: Timeline

Options:

• emergency;
• today;
• this week;
• planned shutdown;
• standard;
• budgeting.

Field 18: Photos/nameplate

If supported, useful images include:

• nameplate;
• overall pump;
• leak/damage;
• coupling/base;
• motor plate.

Field 19: Notes

Prompt:

Tell us anything else about the application, failure or project that may help technical review.

What not to ask the customer to decide

Do not make the form determine:

Those are technical decisions.

• root cause;
• repair vs replacement;
• final pump size;
• impeller trim;
• NPSH;
• material selection;
• seal plan;
• system curve;
• performance acceptance.

Should the form ask for flow and head?

Yes, when the customer knows them.

Keep the values provisional until the technical team reviews the system.

Should the form generate an instant quote?

Usually not.

Price can depend on:

Use a reviewed quote.

• teardown findings;
• machining;
• parts;
• seal/bearing condition;
• impeller/casing;
• motor;
• field labor;
• shipping;
• testing.

Confirmation message

Use:

Thanks. We received your industrial pump request. Our team will review the pump, application, reported issue and timing and contact you about the next step.

Avoid:

Your pump only needs a seal replacement.

before teardown or technical review.

A compact RFQ

1. company/contact;
2. facility;
3. request type;
4. brand/model/serial;
5. pump type;
6. industry/application;
7. fluid;
8. temperature if relevant;
9. flow;
10. pressure/head;
11. motor information;
12. operating schedule;
13. customer-reported symptom;
14. field/shop preference;
15. timeline;
16. photos/nameplate;
17. notes.

Collect the application before making the recommendation

A useful RFQ gives the pump team context.

The technical process should still own the diagnosis, repair scope and performance record.

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